Get a 360° view here of the key characteristics you need in a Call Centre Professional.

We’ve spent more than 17 years working with clients to find the best people for hard to fill roles. In an age of increasing specialisation, it’s important to choose an HR partner and recruiter who understands your business and industry. We have a passion for specialists and we’ve narrowed down the key characteristics you’ll need in your next Call Centre Professional. We’ve summarised them below and you can get the full view in the Anatomy of a Call Centre Professional infographic.

Retentive Brain
Fast learners pay dividends.

Active Listener
Good Call Centre Professionals listen attentively and ask the right probing questions

Clear Communicator
It’s not just what your call centre staff say, but also how it’s said

Flexible Outlook
Look for candidates that get along with all personality types and can adapt their call style

Strongly Efficient
Speedy customer service benefits everyone

Strongly Empathic
Look for candidates who empathise with customer problems

Download your copy here

360HR Anatomy of a Call Centre Professional Infographic

RECRUIT CANDIDATES THAT PERFORM

With 360HR you’ll:

  • Make your funnel as wide as possible – access one of Australia’s broadest professional networks
  • Pinpoint your best candidates – look at candidates from different angles using selection criteria that help predict job performance

TO FIND THE BEST CALL CENTRE PROFESSIONAL CANDIDATES, TALK TO 360HR TODAY

If you have any questions, we’d love to help.
Contact your 360HR team member or our Corporate Head Office on email and 02 9819 6324.